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    • Total will provide companies with charging solution which cover your needs in their entirety:

      • Supply and installation of the right equipment and connected tools for an optimized charge service;
      • Web-based supervision platform to operate your infrastructures and provide you with complete usage reports;
      • Maintenance of charging equipment and user assistance via our dedicated platforms;
      • Management of the charge service monetization and flows with the implementation of differentiated services and prices;
      • User manager
      • Management of relations with third parties : commercial, technical, legal and administrative entities; hence, providing you with interoperable service.

      Once our components are installed on site, our solutions are directly functional and easy to use.

      Total will provide companies with charging solution which cover your needs in their entirety:

      • Supply and installation of the right equipment and connected tools for an optimized charge service;
      • Web-based supervision platform to operate your infrastructures and provide you with complete usage reports;
      • Maintenance of charging equipment and user assistance via our dedicated platforms;
      • Management of the charge service monetization and flows with the implementation of differentiated services and prices;
      • User manager
      • Management of relations with third parties : commercial, technical, legal and administrative entities; hence, providing you with interoperable service.

      Once our components are installed on site, our solutions are directly functional and easy to use.

    • Thanks to our management tools, you can implement a charging policy to your charging station according to various settings including the time of the day.

      Thanks to our management tools, you can implement a charging policy to your charging station according to various settings including the time of the day.

    • We rely on a network of qualified installation partners with the right certifications and trained for the installation and commissioning of our products. Working with our certified subcontractors has many benefits :

      • Minimization of delays for audits and installation thanks to local networks;
      • A securing installation enabled by the proximity of the supplier/installer relationship
      • Simplification of compliance processes to qualify for premiums.

      We rely on a network of qualified installation partners with the right certifications and trained for the installation and commissioning of our products. Working with our certified subcontractors has many benefits :

      • Minimization of delays for audits and installation thanks to local networks;
      • A securing installation enabled by the proximity of the supplier/installer relationship
      • Simplification of compliance processes to qualify for premiums.

    • Vehicle to grid technology, also referred to as 'V2G' enables energy stored in electric vehicles to be fed back into the national electricity network (or 'grid') to help supply energy at times of peak demand.

      Vehicle to grid technology, also referred to as 'V2G' enables energy stored in electric vehicles to be fed back into the national electricity network (or 'grid') to help supply energy at times of peak demand.

    • You can call upon your own electrician specialist. However, to ensure the quality of the installation and the quality of your charging infrastructure, Total will organize an audit on the site to prepare de set-up phase.

      Please contact us to know more

      You can call upon your own electrician specialist. However, to ensure the quality of the installation and the quality of your charging infrastructure, Total will organize an audit on the site to prepare de set-up phase.

      Please contact us to know more

    • Load Balancing or, in other words distribution of power, means that the available power is automatically divided over the vehicles that are charging. For example, if you have two 22kW-charge points, and you set up the maximum power at 36kW and not 44kW, if two vehicles are connected to the charge points, they will delivery maximum 18kW each.

      Load Balancing or, in other words distribution of power, means that the available power is automatically divided over the vehicles that are charging. For example, if you have two 22kW-charge points, and you set up the maximum power at 36kW and not 44kW, if two vehicles are connected to the charge points, they will delivery maximum 18kW each.

    • To ensure optimized infrastructure Total has developed standard offers to cover most needs and facilitate decision-making for the client. But we understand customers can have very specific needs and it is why you can make a tailor-made offer request.

      Please contact us to know more.

      To ensure optimized infrastructure Total has developed standard offers to cover most needs and facilitate decision-making for the client. But we understand customers can have very specific needs and it is why you can make a tailor-made offer request.

      Please contact us to know more.

    • To ensure the most open and accessible charging service for all users, we take care of the commercial, technical, legal and administrative relationship with e-mobility service providers (eMSPs). Through mobility cards or mobile applications, they enable EV users to access several publicly accessible charging station networks. Take advantage of our partnerships to have a turnkey service, and to optimize the use of your infrastructures. Good to know, Total is a Charge Service Operator but also an e-Mobility Service Provider.

      Please contact us to know more.

      To ensure the most open and accessible charging service for all users, we take care of the commercial, technical, legal and administrative relationship with e-mobility service providers (eMSPs). Through mobility cards or mobile applications, they enable EV users to access several publicly accessible charging station networks. Take advantage of our partnerships to have a turnkey service, and to optimize the use of your infrastructures. Good to know, Total is a Charge Service Operator but also an e-Mobility Service Provider.

      Please contact us to know more.

    • The installation will depend on each site and the solution’s implementation framework. Hence, an audit will be carried out before the installation begins. The audit is always performed by one of our EVSE (Electric Vehicle Supply Equipment) qualified subcontractors.

      The installation will depend on each site and the solution’s implementation framework. Hence, an audit will be carried out before the installation begins. The audit is always performed by one of our EVSE (Electric Vehicle Supply Equipment) qualified subcontractors.

    • Within your company's various sites or at home, the TOTAL Card simplifies your electric fleet management and provides all the advantages appreciated by professionals through its dedicated application: no expense reports, a customer space dedicated to fleet management, simplified administrative formalities and a single invoice for all Total services.

      To know more about TOTAL card, please contact us.

      Within your company's various sites or at home, the TOTAL Card simplifies your electric fleet management and provides all the advantages appreciated by professionals through its dedicated application: no expense reports, a customer space dedicated to fleet management, simplified administrative formalities and a single invoice for all Total services.

      To know more about TOTAL card, please contact us.

    • TOTAL’s goal is to provide a quality service, through specific smart processes and tools to enable us to have the best possible service for our customers and the charging service users.

      Our three levers of action to solve your infrastructure technical issues are:

      • Our dedicated telephone platform staffed by professional advisers and technical support managers;
      • Our supervision platform that enables us to operate maintenance with alert systems, remote operations and historical data;
      • Our network of local mainteners to intervene quickly on your charging stations when needed. 

      TOTAL’s goal is to provide a quality service, through specific smart processes and tools to enable us to have the best possible service for our customers and the charging service users.

      Our three levers of action to solve your infrastructure technical issues are:

      • Our dedicated telephone platform staffed by professional advisers and technical support managers;
      • Our supervision platform that enables us to operate maintenance with alert systems, remote operations and historical data;
      • Our network of local mainteners to intervene quickly on your charging stations when needed. 

    • A mobility card gives access to a network of public charge points over a large area, especially publicly accessible charge points. An RFID badge allows the access to specific and defined charge points and no billing process is included. They do not allow roaming.

      A mobility card gives access to a network of public charge points over a large area, especially publicly accessible charge points. An RFID badge allows the access to specific and defined charge points and no billing process is included. They do not allow roaming.

    • Thanks to our management platform and our local connected tools, we can remotely supervised and managed your infrastructures. As a client, you may also find on the web platform all the information of your charging stations. For more information about our services, click here.

      Thanks to our management platform and our local connected tools, we can remotely supervised and managed your infrastructures. As a client, you may also find on the web platform all the information of your charging stations. For more information about our services, click here.

    • It is possible to restrict or give access to the chargers of your infrastructure with an RFID badge system or a mobility card. Those accesses can be managed by yourself or by your Charge Service Operator (like TOTAL).

      It is possible to restrict or give access to the chargers of your infrastructure with an RFID badge system or a mobility card. Those accesses can be managed by yourself or by your Charge Service Operator (like TOTAL).

    • In addition to supplying charge points and connected tools, Total also acts as a Charge Service Operator (CSO). The CSO ensures the technical and commercial operation of a charge points network. He relies on the on-site and online connected tools to fulfil his missions as efficiently as possible.The functionalities of these tools allow the CSO to set up many services such as: Installation, commissioning, support and maintenance, Energy management (distribution, supply, operation), Interoperability management with e-mobility service providers, managing users and financial flows, sending or consulting detailed consumption reports.

      For more information about our services, click here.

      In addition to supplying charge points and connected tools, Total also acts as a Charge Service Operator (CSO). The CSO ensures the technical and commercial operation of a charge points network. He relies on the on-site and online connected tools to fulfil his missions as efficiently as possible.The functionalities of these tools allow the CSO to set up many services such as: Installation, commissioning, support and maintenance, Energy management (distribution, supply, operation), Interoperability management with e-mobility service providers, managing users and financial flows, sending or consulting detailed consumption reports.

      For more information about our services, click here.

    • We accompany you on setting up the price of a charging session on your site. If you decide to open your charge service to the public, you can set up pricing policies according to:

      • User profiles
      • Means of payments
      • The location of the chargers on your sites
      • The time of the day and more thanks to our management tools.

      Please contact us to know more.

      We accompany you on setting up the price of a charging session on your site. If you decide to open your charge service to the public, you can set up pricing policies according to:

      • User profiles
      • Means of payments
      • The location of the chargers on your sites
      • The time of the day and more thanks to our management tools.

      Please contact us to know more.

    • Even though Total is your Charge Service Operator, you can still access to information concerning your charging infrastructure. Through the EV platform you can supervise identification, authorization and payment of users, status of the stations, monitoring of correct operation of all you’re your charging stations.

      Even though Total is your Charge Service Operator, you can still access to information concerning your charging infrastructure. Through the EV platform you can supervise identification, authorization and payment of users, status of the stations, monitoring of correct operation of all you’re your charging stations.

    • We can open your recharge service to as many people as possible with the acceptance of different payment methods for a charging session. The host customer may decide to set up various payment solutions:

      • By credit card, but this only concerns sites equipped with a payment terminal option (on Park, City or Totem models);
      • By credit card via smartphone: a QR code on the charge point refers to a URL that allows you to pay directly;
      • Charging cards with associated payment (specific locations);
      • E-mobility cards allowing to charge on various charging stations networks.

      We can open your recharge service to as many people as possible with the acceptance of different payment methods for a charging session. The host customer may decide to set up various payment solutions:

      • By credit card, but this only concerns sites equipped with a payment terminal option (on Park, City or Totem models);
      • By credit card via smartphone: a QR code on the charge point refers to a URL that allows you to pay directly;
      • Charging cards with associated payment (specific locations);
      • E-mobility cards allowing to charge on various charging stations networks.

    • There is no fixed duration valid for all vehicles. Indeed, three key factors make it possible to define the required charge time:

      • The battery capacity;
      • The maximum power delivered by the charge point used;
      • The vehicle's charging power, i.e. the maximum power accepted by the battery.

      The higher the power of the terminal, the faster the charging will be. However, the vehicle must be able to absorb the received power.

      For example, if the vehicle can be charged at 7kW maximum, then a 22kW charge point will be "clamped" and will not allow a faster charge than a 7kW charger.

      There is no fixed duration valid for all vehicles. Indeed, three key factors make it possible to define the required charge time:

      • The battery capacity;
      • The maximum power delivered by the charge point used;
      • The vehicle's charging power, i.e. the maximum power accepted by the battery.

      The higher the power of the terminal, the faster the charging will be. However, the vehicle must be able to absorb the received power.

      For example, if the vehicle can be charged at 7kW maximum, then a 22kW charge point will be "clamped" and will not allow a faster charge than a 7kW charger.

    • As a historic energy player, TOTAL is committed to making a significant contribution to the energy transition to become the major player in responsible energy. In response to climate challenges and changes in technologies and uses, electricity is playing an increasingly important role in the transformation of land transportation and the emergence of electro-mobility.

      Based on the values that characterize us, we wish to participate in the development of tomorrow's mobility, which is more sustainable and respectful of the environment. Thanks to the Group's pool of skills, we are present across the entire value chain to support you in all your electrification projects with operational, reliable, and easy-to-use charging solutions.

      As a historic energy player, TOTAL is committed to making a significant contribution to the energy transition to become the major player in responsible energy. In response to climate challenges and changes in technologies and uses, electricity is playing an increasingly important role in the transformation of land transportation and the emergence of electro-mobility.

      Based on the values that characterize us, we wish to participate in the development of tomorrow's mobility, which is more sustainable and respectful of the environment. Thanks to the Group's pool of skills, we are present across the entire value chain to support you in all your electrification projects with operational, reliable, and easy-to-use charging solutions.

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