FAQ

We rely on a network of qualified installation partners with the right certifications and trained for the installation and commissioning of our products. Working with our certified subcontractors has many benefits :

• Minimization of delays for audits and installation thanks to local networks;
• A securing installation enabled by the proximity of the supplier/installer relationship
• Simplification of compliance processes to qualify for premiums.

To ensure optimized infrastructure Total has developed standard offers to cover most needs and facilitate decision-making for the client. But we understand customers can have very specific needs and it is why you can make a tailor-made offer request.

Please contact us to know more.

TOTAL’s goal is to provide a quality service, through specific smart processes and tools to enable us to have the best possible service for our customers and the charging service users.

Our three levers of action to solve your infrastructure technical issues are:

• Our dedicated telephone platform staffed by professional advisers and technical support managers;
• Our supervision platform that enables us to operate maintenance with alert systems, remote operations and historical data;
• Our network of local mainteners to intervene quickly on your charging stations when needed. 

In addition to supplying charge points and connected tools, Total also acts as a Charge Service Operator (CSO). The CSO ensures the technical and commercial operation of a charge points network. He relies on the on-site and online connected tools to fulfil his missions as efficiently as possible.The functionalities of these tools allow the CSO to set up many services such as: Installation, commissioning, support and maintenance, Energy management (distribution, supply, operation), Interoperability management with e-mobility service providers, managing users and financial flows, sending or consulting detailed consumption reports.

For more information about our services, click here.

There is no fixed duration valid for all vehicles. Indeed, three key factors make it possible to define the required charge time:

• The battery capacity;
• The maximum power delivered by the charge point used;
• The vehicle's charging power, i.e. the maximum power accepted by the battery.

The higher the power of the terminal, the faster the charging will be. However, the vehicle must be able to absorb the received power.

For example, if the vehicle can be charged at 7kW maximum, then a 22kW charge point will be "clamped" and will not allow a faster charge than a 7kW charger.

Electromobility Yes. Total offers AC and DC chargers which suit all brands of electric vehicles. For AC power, our charge points are equipped with European standard sockets (T2, T2S, E/F) and deliver 7kVA power (slow charge) or 22kVA (accelerated charge).

For DC power, TOTAL chargers are available in single and multi-standard versions. They have all socket types, Combo, CHAdeMO and Type 2, and they are adapted to all locations: car dealerships, roadways, car parks, businesses, commercial sites, or residential buildings and more. The DC chargers deliver 24kW, 50kW, or more if needed.

The EV Pack (with integrated EV Controller) and EV Platform are essential tools to enable the Charge Service Operator to accomplish its mission properly, particularly when a charging station is composed of several charge points. The functionalities of these tools allow the CSO to set up many services such as: Installation, commissioning, support and maintenance, Energy management (distribution, supply, operation), Interoperability management with e-mobility service providers, managing users and financial flows, sending or consulting detailed consumption reports.

For more information about our services, click here.

Electromobility large-scale development has to include a responsible and sustainable approach of the energy used by the electric vehicles. TOTAL EV Charge experts perfectly master local energy management (microgrid); indeed, thanks to the EV Pack, we can implement charge policies that are adapted to users’ needs and infrastructures’ constraints. You can thus optimize your infrastructure costs, reduce your expenses and your carbon footprint while enhancing user experience.

Vehicle to grid technology, also referred to as 'V2G' enables energy stored in electric vehicles to be fed back into the national electricity network (or 'grid') to help supply energy at times of peak demand.