To ensure the most open and accessible charging service for all users, we take care of the commercial, technical, legal and administrative relationship with e-mobility service providers (eMSPs). Through mobility cards or mobile applications, they enable EV users to access several publicly accessible charging station networks. Take advantage of our partnerships to have a turnkey service, and to optimize the use of your infrastructures. Good to know, Total is a Charge Service Operator but also an e-Mobility Service Provider.
Most popular questions
What are the advantages of TOTAL card for companies with an electric fleet?
Within your company's various sites or at home, the TOTAL Card simplifies your electric fleet management and provides all the advantages appreciated by professionals through its dedicated application: no expense reports, a customer space dedicated to fleet management, simplified administrative formalities and a single invoice for all Total services.
To know more about TOTAL card, please contact us.
What is the difference between an RFID badge and a mobility card?
A mobility card gives access to a network of public charge points over a large area, especially publicly accessible charge points. An RFID badge allows the access to specific and defined charge points and no billing process is included. They do not allow roaming.
Can the access to my charging stations charge point be managed (authorized or restricted)?
It is possible to restrict or give access to the chargers of your infrastructure with an RFID badge system or a mobility card. Those accesses can be managed by yourself or by your Charge Service Operator (like TOTAL).
How do we set up the pricing of a charging session on a site?
We accompany you on setting up the price of a charging session on your site. If you decide to open your charge service to the public, you can set up pricing policies according to:
- User profiles
- Means of payments
- The location of the chargers on your sites
- The time of the day and more thanks to our management tools.
What means of payment are available on TOTAL chargers?
We can open your recharge service to as many people as possible with the acceptance of different payment methods for a charging session. The host customer may decide to set up various payment solutions:
- By credit card, but this only concerns sites equipped with a payment terminal option (on Park, City or Totem models);
- By credit card via smartphone: a QR code on the charge point refers to a URL that allows you to pay directly;
- Charging cards with associated payment (specific locations);
- E-mobility cards allowing to charge on various charging stations networks.
What expertise do TOTAL have with electric mobility?
As a historic energy player, TOTAL is committed to making a significant contribution to the energy transition to become the major player in responsible energy. In response to climate challenges and changes in technologies and uses, electricity is playing an increasingly important role in the transformation of land transportation and the emergence of electro-mobility.
Based on the values that characterize us, we wish to participate in the development of tomorrow's mobility, which is more sustainable and respectful of the environment. Thanks to the Group's pool of skills, we are present across the entire value chain to support you in all your electrification projects with operational, reliable, and easy-to-use charging solutions.
Can our connected services work with chargers from other manufacturers?
Yes, thanks to the OCPP protocol. The OCPP protocol is an open communication protocol between electric vehicle (EV) charging stations and a central management system. It is very commonly used by the majority of electromobility players. Our solutions (charging stations and management tools) are therefore fully compatible with competing solutions that also use this same protocol.
It is also possible to separate the different components of our offers where we can always intervene and provide our different services (energy supply, user service…) through a tailor-made project.